Welcome to PleasBox.com! To ensure a seamless shopping experience, we have established the following Return and Exchange Policy outlining the process, conditions, and terms for returning or exchanging items. By placing an order, you agree to this policy.
- Eligibility for Returns and Exchanges
1.1 Return Period: You may request a return or exchange within 30 days of receiving your order.
1.2 Product Condition: Items eligible for return or exchange must meet the following conditions:
Unused and in original condition, free from signs of wear (e.g., creases, stains, or damage).
Returned with all original packaging, including dust bags, gift boxes, and accessories.
- Items Not Eligible for Return
The following items are not eligible for return or exchange:
Sale or clearance items marked as final sale.
Free gifts or promotional items.
- Return Process
3.1 Submit a Request: Contact our customer support team to initiate a return and provide the following details:
Order number.
Photos of the item showing its condition.
3.2 Return Address: Once approved, we will provide you with the designated return address. Please do not return items to the original address on the package, as this may delay your refund or exchange process.
3.3 Return the Item: Ensure the item is properly packaged to prevent damage during transit.
- Refund Policy
4.1 Processing Time: Once we receive the returned item, we will review it within 6 business days and notify you of the results via email.
4.2 Refund Method: Refunds will be issued to the original payment method, with processing times varying by payment provider (typically 7-14 business days).
4.3 Deductions: If the return causes the order to no longer qualify for promotions (e.g., free gifts or discounts), we reserve the right to deduct the corresponding amount from the refund. - Exchange Policy
5.1 Exchange Requests: You may request an exchange within 30 days of receiving your order. Items must meet the return eligibility conditions.
5.2 Stock Availability: Exchanges are subject to product availability. If the requested item is out of stock, you may choose a different product or request a refund. - Damaged or Incorrect Items
6.1 Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 24 hours and provide photos. We will prioritize replacing the item or offering a resolution.
6.2 Incorrect Items: If you receive the wrong item, contact us immediately for a free replacement or refund. - Shipping Costs
7.1 Customer-Initiated Returns: For returns due to personal reasons, the customer is responsible for return shipping costs.
7.2 Free Returns: For returns due to product defects or shipping errors, we will cover the return shipping costs. - Important Notes
Please ensure that returned items are PleasBox products. We are not responsible for returns of items that are not from our store.
Items not meeting the return or exchange conditions will not be eligible for a refund or replacement. - Contact Us
For return or exchange requests, or if you have any questions, please contact our customer support team:
Email: [email protected]
Phone/WhatsApp: +1 307-394-3248
We are here to assist you with any concerns.
Thank you for shopping at PleasBox.com! We are committed to providing you with a satisfying shopping experience.
